New Job Posting: Inside Account Rep

Inside Account Representative

Platinum Edge

Halton Hills, ON, Canada

• Employment Type
• Full-Time
• Benefits Offered
• Dental, Life, Medical, Retirement, Vision
• Compensation
• CA$55,000 to CA$60,000 per year

Why Work Here?

Amazing opportunity with an aggressively growing business, in both Canada & the USA.

OUR CLIENT, A MULTI-NATIONAL LEADER IN THE MILLWORK INDUSTRY WITH OVER 30 LOCATIONS THAT PRODUCE & SELL INTERIOR FINISHINGS ACROSS NORTH AMERICA, FEATURED ON HGTV, STYLE AT HOME AND HOUSE & HOME, ARE LOOKING FOR AN INSIDE ACCOUNT REPRESENTATIVE, WHOSE AMBITION IS TO GROW INTO AN OUTSIDE SALES REPRESENTATIVE. IF YOU WANT TO SELL, DRIVE GROWTH, CREATE RELATIONSHIPS WITH CLIENTS, THIS IS THE ROLE FOR YOU !

Responsible for providing Inside Sales support, the successful candidate will also be responsible for developing & maintaining customer relationships, keep current on company products, sales procedures & market conditions. Reporting into the Sales Operations Manager, this individual is a key contributor to the Sales team, focused on achieving sales targets in line with the values of the company.

Key Responsibilities:

• Develop & maintain positive customer relationships through timely & accurate customer service.
• Work closely with the Sales team as well as liaison with the Operations team to satisfy customer inquiries & provide a top tier customer experience.

Major Responsibilities: #1). CUSTOMER FOCUS -

• Timely & accurate execution of sales orders & customer inquiries (ETA/Quotes/Stock Checks, etc.)
• Fielding customer calls & emails, ensuring follow up to close the loop, where answers are not readily available.
• Liaise between Operations & customers to manage delivery expectations and support in customer order issue resolution (missing or damaged product/returns/credits, etc.

#2). TEAMWORK -

• Collaborate within cross-functional teams & management to keep customers up to date on all matters of the business including but not limited to: minimum shipping quantities, pricing updates, order cut offs, shipping timelines, product availability, etc.

Leadership Competencies involved in this role -

• Strategic Thinking - Assists the team in the development of mid-to-long term strategies Business Understanding
• Business Understanding - Bring a 'business-first' mentality
• Project Management - Confidence in project delivery, committed to increasing satisfaction by clarifying expectations, assuming responsibility for solving problems, providing timely updates & ensuring commitments are met.
• Collaboration - Demonstrates the ability of working together with others/groups to achieve the desired solution is delivered.



Salary is $55,000.00 - $60,000.00 + Full Benefits Package, RRSP, Profit Sharing, etc., and all tools required to perform position.

*HYBRID work schedule, 2 days remote, 3 in office once training is achieved.*